Care, shipping & returns
Handmade character & care
Dear patrons — the colours of our sarees may look slightly different on your screen, because of screen brightness and photography.
Our sarees are handcrafted by skilled Indian artisans using environment-friendly dyes. Because they are made by hand, you may find slight irregularities and variations in texture, colour and print. Thread pulling is common in silk and cotton woven sarees. These characteristics make every piece distinctive and are not considered damage.
As they are made with natural dyes and extracts, we recommend dry cleaning only.
If you have any questions, please get in touch — we’re always happy to help. Warm regards, Team Ori Ethnics.
Shipping
- Free shipping within India on orders above ₹2,500.
- Orders below ₹2,500 have a ₹120 shipping charge.
- Sale items cannot be returned or refunded.
Returns & exchanges
Our team checks every item before it ships. If you still receive something damaged or defective, we’re happy to help. Returns or exchanges are accepted only for:
- a damaged or defective product, or
- receiving the wrong item.
No other reasons can be considered.
Unboxing video — required
- An uncut video of the parcel being opened is mandatory for every return or exchange request.
- It must clearly show the sealed package being opened and the product inside, with the shipping label and outer packaging visible.
- Requests without this video will not be accepted.
Report within 24 hours
Damaged, defective, wrong or missing items must be reported within 24 hours of delivery. Requests after that, or without supporting evidence, may not be accepted.
How to start a return
message us on WhatsApp with your order number, and we’ll guide you through it.
Once approved, return the product in its original condition with all packaging, tags and the invoice. Please make sure it is unused, unwashed, unworn and unaltered, securely packed, and sent only after you receive our return instructions. Items that are used, altered, missing tags or returned without approval may be sent back.
Replacement or store credit
- If the issue is eligible and the product is in stock, we’ll send a fresh replacement.
- Otherwise you’ll receive a credit note for the product value, valid for 90 days from the day of return and usable against your next purchase.
Sending a return
Reverse pickup isn’t available yet. Once your return is approved, please pack and ship it to:
Ori EthnicsB-359/2, Plot No. 192, Hill Town, Bainguinim, Old Goa, Goa 403402
Phone +91 91583 29339
To be reimbursed for return shipping, use the most economical service available and share the receipt with us after dispatch. We’ll reimburse the actual amount paid, at the lowest-cost option, once we’ve received and verified the return.